Privacy Policy

This Privacy Policy explains how LaundFlow collects, uses and protects your data.

We are committed to handling your information responsibly and transparently.

We may collect:

Account Information

• Name
• Email address
• Business details

Usage Data

• Bookings and scheduling data
• Platform interactions
• Device and browser information

Customer Data (provided by you)

• Customer names
• Contact details
• Booking history

We use data to:

• Provide and improve the platform
• Manage bookings and scheduling
• Communicate with you
• Ensure security and prevent misuse

We do not sell your data.

For customer data you input:

• You are the data controller
• LaundFlow acts as a data processor

You are responsible for ensuring you have permission to store and use your customers’ data.

We take reasonable measures to protect data, including:

• Secure hosting
• Encrypted connections (HTTPS)
• Access controls

No system is completely secure, but we follow best practices.

We retain data:

• For as long as your account is active
• As required for legal or operational purposes

You may request deletion of your data.

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing

To exercise these rights, contact us.

We may use cookies to:

• Maintain sessions
• Improve performance
• Understand usage

You can control cookies through your browser settings.

We may use third-party providers for:

• Hosting
• Payments
• Analytics

These providers process data on our behalf under appropriate safeguards.

We may update this policy as the platform evolves.

We will notify users of significant changes.

For privacy-related enquiries:

privacy@laundflow.com